devoluciones

EXCHANGES

Need to make an exchange?

You can request it at no additional cost, whether for another size or a different item.

Remember that when making an exchange, we first need to verify that the product you are exchanging is in perfect condition, and once it is verified, we will proceed with the shipment of the new item.

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RETURNS

Need to make a return?

At PICSIL, we make it easy for you: simple, clear, and hassle-free returns so you can manage any issue without problems.

Your satisfaction is our priority, and we are here to help you every step of the way.

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DEVOLUCIONES

Coste y plazo

Puedes devolver tu pedido dentro de los 30 días posteriores a su recepción.

Las devoluciones tienen un coste desde 2,99 €.

Condiciones del artículo

Los artículos deben estar en perfectas condiciones, sin signos de uso, olores ni lavado.

Es imprescindible que se devuelvan en su embalaje original, dentro de una bolsa o caja protectora.

Exclusiones

No se aceptan devoluciones de artículos personalizados.

DO YOU NEED HELP?

HOW MUCH TIME DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.

ARE SIZE EXCHANGES FREE?

Yes, we offer the option to exchange for another item or size for free.

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For the return to be valid, the product must meet the following conditions:

  • Be in perfect condition, unused, and in its original packaging.
  • Include tags, accessories, and any other elements with which it was sent.
  • Not apply to personalized products, for obvious reasons.

If the product has any manufacturing defects, we offer a solution at no additional cost.

WHAT PRODUCTS CAN'T I EXCHANGE?

We do not accept exchanges on personalized products or on those that have been used or damaged after purchase.

¿Tienes más dudas? Escríbenos a soporte.cliente@picsilsport.com